********************************************************* The Complete Interactive Cookbook (tm) Version v1.0 for Windows 3.1/Windows 95 © 1996 SoftKey Multimedia Inc. ********************************************************* Welcome to The Complete Interactive Cookbook! We would like to thank you for your purchase. It is our goal to make you a happy and satisfied customer, so we have created this file with useful information and solutions to problems you may encounter. This file contains information that was not available at the time the user guide and on-disc documentation was prepared, as well as other important information to help you use this product successfully. If you are uncertain how to make a recommended change, please refer to the user's guides that came with Windows and/or your computer system. CONTENTS I. Installation Instructions and Suggestions II. Troubleshooting III. Contacting Technical Support IV. Other Important Information V. SoftKey License Agreement VI. Credits and Copyrights I. Installation Instructions and Suggestions ********************************************************* A. Disk Compression If you are using a disk compression utility, they can only ESTIMATE available hard disk space. If the installation process is not successful, you may need to free additional hard disk space by removing unneeded files or applications from your hard drive. B. Network Installation This product is designed as a "stand-alone" application and does not support use by multiple users over a network. C. Under Windows 3.1, The Complete Interactive Cookbook works best with Windows operating in a 386-enhanced mode with a 20 MB permanent swap file established on a non-compressed drive. D. Installation Instructions Compton's suggests that you exit all applications before installing this product. Other programs and drivers running on the computer may interfere with the installation process. 1. Installation for Windows 95 Simply place the progam CD in the CD-ROM drive. The Windows 95 Autoplay function automatically offers the option to install the program, provided your Win 95 Autoplay feature is turned on. If it is, click on "Install" to begin the installation. If The Complete Interactive Cookbook CD is already in the CD-ROM drive and you have bypassed the AutoPlay function or your Win 95 Autoplay feature is turned off, follow these steps to begin the installation: Click on "Start" and select "Run ...". In the "Open" box, type "D:\SETUP.EXE" and press Enter. If your CD-ROM drive is not drive "D", substitute the letter of your CD-ROM drive when you type this statement. For example, if your CD-ROM drive is drive "E", type "E:\SETUP.EXE" and press Enter. Then follow the on screen instructions. When the program has finished installing the files, you are notified that the installation has been completed. Then, whenever you want to use The Complete Interactive Cookbook, simply insert the program CD into your CD-ROM drive and click on "OK" when asked if you want to run the program. To start the program when the CD is already in your CD-ROM drive, click on "Start", choose "Programs", choose "Compton's Home Library", choose the "Cookbook" folder, and then choose "The Complete Interactive Cookbook". 2. Installation for Windows 3.1 From the Program Manager, open the "File" menu and select "Run...". In the "Command Line" box, type "D:\SETUP.EXE" and press Enter. If your CD-ROM drive is not drive "D", substitute the letter of your CD-ROM drive when you type this statement. For example, if your CD-ROM drive is drive "E", type "E:\SETUP.EXE" and press Enter. Then follow the on screen instructions. Once the program files have been installed, the installation program scans for Video for Windows. If Video for Windows version 1.1e (or later) is already installed on your system, the program offers you the option of starting the program or returning to the Program Manager. If Video for Windows is not installed on your system, the installation program offers to install it for you. Once Video for Windows 1.1e is installed, simply open the "Cookbook" group and double-click on the "The Complete Interactive Cookbook" icon to start the program. To exit the installation program at any time, click Exit or Cancel, or press F3. E. Meeting the Minimum System Requirements To run The Complete Interactive Cookbook, your computer must meet the following minimum system requirements: Windows 3.x or Win 95 DOS 5.0 or later 8MB RAM (16 recommended) 8MB hard disc space Double speed '2x' CD drive (quad speed '4x' recommended) MSCDEX v2.22 or later 640 x 480 with 256 colors resolution [16 bit (high color) recommended] 8 bit Sound Blaster compatible sound card Windows compatible mouse Printers are optional F. Running Directly from the CD-ROM The Complete Interactive Cookbook must be installed to your hard drive since it will not run directly off of the CD. II. Troubleshooting ********************************************************* This product has been successfully tested with a wide variety of hardware and peripheral equipment. It should be noted, however, that Microsoft Windows is a "device-independent" operating system that relies on device drivers to communicate with the various devices on your system. Occasionally, issues may occur with one of these drivers. Conflicts with sound cards, video displays, and printers are often resolved by reconfiguring or updating the device drivers supplied by the manufacturers. This product is not designed specifically for compatibility with any particular hardware item. A. Troubleshooting for both Windows 95 and Windows 3.1 1. Font Problems / Font Error Messages when starting The Complete Interactive Cookbook. The program requires that certain fonts be present on your system to display text correctly. If the program is unable to find the fonts it needs, some text may display poorly or in unreadable fonts. (If you are using Windows 95, please also see the section "Text is Illegible or Displays in Wing Ding or Symbol Font" under "Troubleshooting for Windows 95" below.) 2. Boosting Performance Please reference the section below titled 'Troubleshooting for Windows 95' or 'Troubleshooting for Windows 3.1.' 3. Program Installed Successfully but Will Not Launch The Complete Interactive Cookbook requires that the Boreland Database Engine (Bde) be present on your hard drive in order for Cookbook's database to display. First, check to make sure that Bde is installed to it's default directory off of your hard drives root directory. For Window 95, it should be located at 'C:\Program Files\Boreland\Common Files\Bde.' For Window 3.x, it should be located at 'C:\idapi.' In both cases, the letter 'C' should be replaced with the appropriate letter of your hard drive. If Bde is not in the location above, you will need to reinstall that software utility separately, it is not necessary to reinstall the cookbook program. To reinstall Bde: For Window 3.x From the Program Manager, open the "File" menu and select "Run...". In the "Command Line" box, type "D:\INSTALL\IDAPI16\SETUP.EXE" and press Enter. If your CD-ROM drive is not drive "D", substitute the letter of your CD-ROM drive when you type this statement. For example, if your CD-ROM drive is drive "E", type "E:\INSTALL\IDAPI16\SETUP.EXE" and press Enter. Then follow the on screen instructions. For Windows 95 If The Complete Interactive Cookbook CD is already in the CD-ROM drive and you have bypassed the AutoPlay function or your Win 95 Autoplay feature is turned off, follow these steps to begin the installation: Click on "Start" and select "Run ...". In the "Open" box, type "D:\INSTALL\IDAPI32\DISK1\SETUP.EXE" and press Enter. If your CD-ROM drive is not drive "D", substitute the letter of your CD-ROM drive when you type this statement. For example, if your CD-ROM drive is drive "E", type "E:\INSTALL\IDAPI16\SETUP.EXE" and press Enter. Then follow the on screen instructions. B. Troubleshooting for Windows 95 1. Movies Do Not Play: To address this problem, click on the Windows 95 "Start" menu, select "Settings", then select "Control Panel". In the resulting window, double-click on the "Add/Remove Programs" icon, then click on the "Windows Setup" tab. Scroll down in the list to "Multimedia" and double-click on it. In the new list that appears, scroll to "Video Compression" and make sure that the box next to it is checked. Click on the "OK" button, then click on "OK" again. When you change these settings, you may have to re-start Windows 95 in order for the changes to take effect. Click on "Yes" if offered this option. 2. Text is Illegible or Displays in Wing Ding or Symbol Font Certain Lotus or IBM products, such as Lotus Wordpro, install a font that interferes with the fonts used by Windows 95. This problem can be resolved by removing the Monotype Sorts Font version 2.0 from your system. To remove the font, click on the Windows 95 "Start" menu, select "Settings", then select "Control Panel". In the resulting window, double-click on the "Fonts" icon. In the resulting list of fonts, find "Monotype Sorts Font" (sometimes listed as "Mtsorts_.ttf") and remove it by dragging it into the Windows 95 recycle bin on your desktop. 3. Problems Reading CD If you have trouble with your CD-ROM performance, the problem may be solved by adjusting the cache settings on your CD-ROM drive. To change these settings, click on the Windows 95 "Start" menu, select "Settings", then select "Control Panel". In the resulting window, double-click on the "System" icon, then click on the "Performance" tab. Make sure that in the resulting box both "File System" and "Virtual Memory" indicate "32-bit". Click on the "File System ..." button, and then click on the "CD-ROM" tab. Move the slider in the "Supplemental cache size" all the way to "Large". Make sure that the contents of the "Optimize access pattern for" box matches the speed of your CD-ROM drive; for example, if you have a double-speed (2X) CD-ROM drive, this box should read "Double-speed drives". When you change these settings, you may have to re-start Windows 95 in order for the changes to take effect. Click on "Yes" if offered this option. 4. Optimizing Performance To make sure your system is operating at its peak graphic abilities, click on the Windows 95 "Start" menu, select "Settings", then select "Control Panel". In the resulting window, double-click on the "System" icon, then click on the "Performance" tab. Click on the "Graphics ..." button. In the resulting box, make sure the "Hardware acceleration" slider is set all the way to "Full". To make sure your hard drive is operating to its fullest potential, click on the Windows 95 "Start" menu, select "Settings", then select "Control Panel". In the resulting window, double-click on the "System" icon, then click on the "Performance" tab. Click on the "File System ..." button, and then click on the "Hard Disk" tab. Make sure under "Typical role of this machine" it reads "Desktop computer". Also make sure that the slider bar for "Read-ahead optimization" is all the way to the right at "Full". When you change these settings, you may have to re-start Windows 95 in order for the changes to take effect. Click on "Yes" if offered this option. 5. Locating Possible Conflicts To find potential conflicts with your hardware that might be causing problems with running The Complete Interactive Cookbook, use the Windows 95 Device Manager. Click on the Windows 95 "Start" menu, select "Settings", then select "Control Panel". In the resulting window, double-click on the "System" icon, then click on the "Device Manager" tab. In the resulting list, look for yellow warning triangles with "!" in them. If you find any such triangles, click once on the item to highlight it and then click on the "Properties" button. Windows 95 will display a dialog box that explains the status of that device. Consult your Windows 95 or computer system manual for more information. 6. Using The Complete Interactive Cookbook with SoftRam95 SoftRam95 is a memory expansion utility for Windows 95 made by Syncronys Software. When using SoftRam95 and the program, manually entering your virtual memory setting can lead to error messages. SoftRam95 will work properly with The Complete Interactive Cookbook if Windows 95 is allowed to control the virtual memory setting itself. 7. Working with the Windows 95 Taskbar If you are using the "Always on Top" and "Auto Hide" settings for the Windows 95 Taskbar, the Taskbar may obscure some of the program's buttons. To keep the Taskbar from appearing on top of the program screen, turn off the "Always on Top" and "Auto Hide" settings by clicking on the Windows 95 "Start" button, then "Settings", then "Taskbar...". C. Troubleshooting for Windows 3.1 1. "GPF in Module ???.DRV" This type of error message is often related to the video driver being used by Windows. It can often be resolved by changing the video resolution to "640x480 with 256 colors". An alternative is to switch to using Microsoft's Super VGA video drivers. These can be obtained from Microsoft. 2. "CDR-lOl" or "Not Ready Reading (CD-ROM drive)" Error messages related to the computer's ability to read the CD can often be resolved in one of the following ways: --Make sure that the CD is clean and free of scratches. CDs can be washed in warm water and dish washing liquid. Scratched CDs should be replaced. --Don't cache the CD-ROM drive. If your computer is using DOS version 6.20 or later and the SMARTDRV caching driver, add a "/U" argument to the line that loads SMARTDRV in the AUTOEXEC.BAT file. The line may appear as "C:\DOS\SMARTDRV.EXE /X /U". For more information on SMARTDRV, type "HELP SMARTDRV" at the DOS prompt. --Assign 20 buffers to reading the CD. This is done by setting the "/M:" argument on the MSCDEX line to 20. The line may appear as "C:\DOS\MSCDEX.EXE /D:MSCD001 /M:20". For more information on MSCDEX, type "HELP MSCDEX" at the DOS prompt. 3. Videos Do Not Play Under Windows 3.1 only, be sure that Video for Windows is installed. The Complete Interactive Cookbook includes Video for Windows version 1.1. This can be installed from the Program Manager by opening the File menu and selecting "Run...". In the "Command Line" box, type "D:\IV32RT\SETUP.EXE", and press Enter. If your CD-ROM drive is not drive "D", substitute the correct letter for your drive when you type this statement. For instance, if your CD-ROM drive is drive "E", type "E:\IV32RT\SETUP.EXE" and press Enter. PLEASE NOTE: The Video for Windows supplied on the CD is for Windows 3.1 ONLY. Do not install it on a Windows 95 system; Windows 95 already includes the necessary Video for Windows software. III. Contacting Technical Support ********************************************************* We are here to assist you with any issues regarding this product. SoftKey Technical Support can be reached via electronic mail, by U.S. mail, by fax, or by phone. Support is also available on an electronic bulletin board system. When contacting technical support by any method, please provide as much information as you can about your computer system and the problem you are experiencing, and include a phone number where we can reach you if we need more information. You can e-mail us via the Internet at support@softkey.com. The SoftKey Bulletin Board System can be reached via modem at (423) 670-2023. To reach us by mail, send correspondence to: SoftKey Technical Support 9715 Parkside Drive Knoxville, TN 37922 USA Attn: The Complete Interactive Cookbook To contact us by fax, dial (423) 670-2021. For automated technical support, call (800) 852-8163, 24 hours a day. For fax-on-demand solutions to common problems, call (423) 670-2024, 24 hours a day. To speak to a technical support agent, call (423) 670-2086, between 8:00 a.m. and 9:00 p.m. Eastern time, Monday through Friday, or 8:00 a.m. to 7:00 p.m., Saturdays. Please be at your computer when you call. IV. Other Important Information ********************************************************* A. Reinstalling or Removing The Complete Interactive Cookbook Under Windows 95 If you installed The Complete Interactive Cookbook under Windows 95, the operating system can help you remove the program and its associated files. From the "Start" menu, select "Settings", then "Control Panel". Then double-click on the "Add/Remove Programs" icon. Follow the instructions in the "Install/Uninstall" section to remove the program. Uninstalling the program will remove any files you may have created yourself, SPECIFICALLY, YOUR RECIPES AND MENUS. Under Windows 3.1 Once you have installed The Complete Interactive Cookbook, you may use the SETUP.EXE program to change the configuration or the location of the program files on your hard drive, or to remove the program and its associated files from your system. To do so, make sure your program disc is in your CD-ROM drive, and then use the Program Manager or the File Manager to launch the SETUP.EXE program located on the CD-ROM. You will then be guided through the available options. Uninstalling the program will remove any files you may have created yourself, SPECIFICALLY, YOUR RECIPES AND MENUS. B. Registration We strongly encourage you to register your product to make sure you get all the benefits of a registered user: automatic notification of upgrades, special pricing on Compton's products, and more. V. SOFTKEY LICENSE AGREEMENT ********************************************************* PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS PROGRAM. BY USING THIS PROGRAM, YOU ACCEPT THE TERMS OF THE SOFTKEY LICENSE AGREEMENT. This agreement governs your use of the SoftKey products enclosed with it including any manuals, disks, computer program and materials associated with it (the "Software"). By opening the sealed packages containing the disks and/or by using the software, you agree to be bound by the terms of this agreement. If you do not agree to the terms of this agreement, promptly return the disk packages for a full refund to the place where you purchased them. 1. Grant of License. This Agreement permits you to use one copy of the Software, which is licensed as a single product. The Software is "in use" on a computer when it is loaded into the temporary memory (i.e., RAM) or installed into the permanent memory (e.g., hard disk or other storage device) of that computer. You may use the Software on a network provided you have purchased one copy for each user. 2. Copyright and Restrictions. The Software is owned by SoftKey or its suppliers and is protected by United States and Canadian copyright laws and international treaty provisions. SoftKey, its suppliers and licensors retain all rights not expressly granted. You must treat the Software like any other copyrighted material, except that you may either make one copy of the Software solely for backup or archival purposes or transfer the Software to a single hard disk provided you keep the original solely for backup or archival purposes. You may not rent or lease the Software, but you may transfer your rights under this Agreement on a permanent basis provided you transfer the license granted by this Agreement, the Software and all associated printed materials, retain no copies and the recipient agrees to the terms of this Agreement. You may not reverse engineer, decompile or disassemble the Software, except to the extent the foregoing restriction is expressly prohibited by applicable law. 3. Limited Warranty. For 90 days from your date of purchase, SoftKey or its suppliers warrants that the media on which the Software is distributed are free from defects in materials and workmanship. SoftKey will, at its option, refund the amount you paid for the Software or repair or replace the Software provided that (a) the defective Software is returned to SoftKey or an authorized dealer within 90 days from the date of purchase and (b) you have completed and returned the enclosed registration card or registered electronically. These are your sole remedies for any breach of warranty. SoftKey, its suppliers and licensors disclaim all other warranties, either express or implied, with respect to the Software and the accompanying written materials, including but not limited to implied warranties of merchantability and fitness for a particular purpose. 4. Limitation of Liabilities. In no event will SoftKey, its suppliers or licensors be liable for any indirect, special, incidental, economic or consequential damages arising out of the use or inability to use the Software, even if such party has been advised of the possibility of such damages. In no event will SoftKey, its suppliers or licensors' liability exceed the amount paid by you for the Software. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. 5. U.S. Government Restricted Rights. The Software is provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software--Restricted Rights at 48 CFR 52.227-19, as applicable. SoftKey International Inc., One Athenaeum Street, Cambridge, MA 02142. IMPORTANT NOTE: In order to receive technical support and notification of product upgrading and enhancements, please register this product. VI. Credits and Copyrights © 1996 SoftKey Multimedia Inc., a subsidiary of SoftKey International Inc., and its licensors. SoftKey and Compton’s are registered trademarks and The Complete Interactive Cookbook and Compton’s Home Library are trademarks of SoftKey Multimedia Inc. © 1996 Salamander Books Ltd. and Merehurst Limited © 1989. Microsoft, Windows and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.